Frequently Asked Questions
We have collected the most common questions from our users to help you better understand our services
Basic Questions
A proxy server is an intermediary server that can help you:
- Hide your real IP address to protect your privacy
- Bypass geographical restrictions to access region-specific content
- Enhance network security by preventing direct exposure
- Balance loads to improve access speed
- Collect data for business purposes such as market research
Our proxy service uses high-quality lines and advanced technology to ensure stability and security.
We support all mainstream proxy protocols:
- HTTP proxy: The most basic proxy protocol, suitable for regular web browsing
- HTTPS proxy: Encrypted HTTP proxy, providing better security
- SOCKS5 proxy: Universal proxy protocol, supporting all types of network traffic
All protocols are optimized to support high concurrency and large traffic volumes, with latency as low as 10ms.
Technical Support
We employ multiple safeguards to ensure service stability:
- Multiple data centers worldwide for local access
- Smart load balancing with automatic switching to optimal routes
- 24/7 technical team monitoring
- Automatic failover mechanism
- 99.9% service availability guarantee
We also provide detailed documentation and technical support to help you quickly resolve issues.
Our IP resources are continuously updated:
- Residential IPs are updated by more than 30% daily
- Data center IPs rotate in real-time
- Support for custom IP rotation frequency
- API interface for querying IP information
- Real-time IP quality monitoring with automatic removal of abnormal IPs
Billing
We offer several flexible package options:
- Starter Package: Suitable for individual users or small-scale testing
- Professional Package: Ideal for small to medium businesses or ongoing projects
- Enterprise Package: Perfect for large-scale commercial applications
You can choose based on the following factors:
- Estimated traffic volume
- Required concurrent threads
- IP quality requirements
- Budget considerations
We also offer customized solutions - contact customer service for detailed consultation.
Security
We implement multi-layered security measures:
- Full SSL encryption for data transmission
- Strong user authentication mechanisms
- DDoS attack protection
- Real-time traffic monitoring
- Regular security audits
- Strict data protection policies
We commit to never recording or leaking user access data.
Service Support
We provide comprehensive technical support:
- 24/7 online customer service
- Email support with guaranteed response within 12 hours
- Detailed documentation and tutorials
- Community forum for peer support
- VIP support for enterprise customers
For urgent issues, please contact us through the support ticket system in your dashboard.
Have more questions?
Contact Us